Help

Quick answers,
before you email us.

Most questions are answered here. If yours isn't, contact@metriv.cc reaches us directly.

Getting started

How do I sign up?

Go to app.metriv.cc/accounts/signup, sign up with email and password or continue with Google, verify your email, and name your organization. Once you reach the dashboard, create your first workspace for a client, campaign, or internal team.

What's my dashboard's address?

Your organization gets default Metriv subdomains for its dashboard, short links, and public files. They are based on the organization subdomain selected during onboarding and are managed from your Account Hub.

I forgot my password. How do I reset it?

Team members can use the password reset link on the central sign-in page at app.metriv.cc. Client Portal accounts use a separate login managed by the organization, so a client should ask their contact to reset access.

Domains

Can I use a domain I already own?

Yes, on Starter and up. Request it from your Account Hub — DNS gets verified and the domain switched on by hand, usually within a day. Your default subdomain keeps working the whole time.

Will my old links break if I rename my subdomain?

No — existing links and files resolve against your current domain automatically, so a rename doesn't break them. The one exception is a QR code you've already printed: it'll be flagged as needing an update, since the physical code can't update itself.

Plans & billing

What happens if I go over my plan's limit?

Nothing existing breaks or gets deleted. You just can't create new links, analytics websites, or upload new files past your limit until you upgrade or free up capacity.

How do I upgrade or cancel?

Both from your Account Hub, in a couple of clicks. Canceling moves you to the Free plan at the end of your current billing period — your data stays put.

Website analytics

How do I add analytics to my website?

Create a website in your dashboard, then paste the snippet before </head>. It loads from analytics.metriv.cc. The first accepted visit verifies the site automatically.

Does it count the same person every time they click a page?

Pageviews go up with every view. Visitors, countries, devices, browsers, and sources count unique people. Live now is how many distinct visitors are active in the last few minutes.

Team & clients

How do I add a team member?

From your dashboard's team settings — you set their access per workspace, so you control exactly what they can see and manage.

How does Client Portal login work?

Create a client account scoped to one workspace, and they get a read-only login to just that workspace's links, files, and analytics — nothing else in your organization is visible to them.

Still stuck?

Email us directly — a real person answers.

contact@metriv.cc