Where we operate from

Gahkuch is a town in Gilgit-Baltistan, in the serene valleys of northern Pakistan. Operating from here keeps our costs honest — which means we can price Metriv fairly without needing the margins that companies in more expensive markets require.

Modern tooling, including AI, does a lot of the heavy lifting in software today. That's not something we hide — it's part of what lets a focused team build and maintain something genuinely useful.

The team behind it

Metriv is led by Zuhaib Ullah Baig, who handles product, engineering, and customer relationships directly. Support comes via Discord and X (@zuhaibullahbaig) — real responses, not automated replies. Onboarding happens over Zoom or Google Meet, walking through your actual account with your team.

Why we work with a limited set of companies

This is a deliberate choice. We want to work with organizations that will actually use the product and give us real feedback. When your customers are a focused group rather than millions of anonymous accounts, their needs actually get heard and acted on.

We're not right for everyone. If you want a product with a massive feature list, a dedicated success team, and SLA guarantees, Bitly or a bigger SaaS is the better choice. If you want something that works well, where someone will actually answer when you email, and that grows with what your team genuinely needs — then we should talk.

A note on customer support

We believe customer support will matter more in the next few years, not less. AI can help set up most SaaS products now. What it can't do is understand the edge cases specific to your organization, make judgment calls, and build the relationship that makes software actually get adopted and used. That's what we're here for.